The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Return Policy
- THE FOLLOWING APPLIES TO A REFUND; 1) We take all precautions possible to make sure merchandise is received in good condition. Our office must be notified within 3 working days upon receipt of any dmaged or incorrectly shipped product for a refund or replacement. In case of damage, DO NOT dispose of packing materials in case the carrier requires inspection. 2) Since the candles are insured by the carrier they must be returned in the "original" packing materials, like you received them. (carriers have guidelines as to how the candles are packaged for shipping) If the candles arrive at The Shadows Studio damaged due to negligence in the packaging and the carrier will not honor the claim you will receive their denial paperwork and be charged the full amount. 3) If the merchandise is returned in unresalable condition due to the negligence of the customer and not the carrier you will be charged a "restocking" fee of 25% of the candle price plus shipping. 4) The Shadows Studio reserves the right on larger diameter candles of a "pour variance" of + or - 1/4" either shorter or taller on the candle height. 5)The Shadows Studio does "custom" candles for our clients and there is a box for "Special Instructions" and ways to contact us if their is a variation in what you want. Please, take a minute to add these instructions. You may purchase merchandise from this Web site by using any one of the payment options listed. The Shadows Studio reserves the right to change its payment procedures at any time without prior notice to you.
